Answers when you need them. A direct conversation when you don’t find one.
Browse the common questions below or contact Up North TV directly. There is no support form to fill out.
A quick guide to getting started
Details such as compatibility and channel availability can change, so contact us if your question depends on a specific device or current lineup.
How do I contact Up North TV?
For the quickest direct conversation, message Up North TV on WhatsApp at 705-500-2155. You can also email info@upnorthtv.ca.
How do I request a free trial?
Visit the Free Trial page and use the WhatsApp button. Include your name, email address and the type of device you currently use.
Can you check whether my device is compatible?
Yes. Send the device brand, model and type through the device-help WhatsApp link below. Compatibility depends on the specific device and software version.
How is pricing organized?
Plans are listed in Canadian dollars by subscription term and the number of devices. The full 25-option price table is available on Plans & Pricing.
What payment methods are available?
Customers in Canada can use Interac e-Transfer. USA and international payments are completed by bank transfer, which typically takes 2–3 business days; timing may vary by bank and country.
Does the channel lineup change?
Channel availability can change. Review the categories on the Channels page and contact Up North TV through WhatsApp to request the current lineup.
Where is Up North TV located?
Up North TV is based in Ontario, Canada.
Tell us exactly what you use to watch.
Share your Smart TV, streaming stick or box, phone, tablet, laptop or desktop model. We’ll help you check compatibility and discuss setup.
Check my device on WhatsApp