SUPPORT & FAQ
Answers when you need them. Direct contact when you don’t.
Review the common questions below. If you still need help, message Up North TV directly with your device and player details ready.
A quick guide to getting started
How do I contact Up North TV?
Start with WhatsApp at 705-500-2155. Email info@upnorthtv.ca is also monitored.
How do I request a free trial?
The trial is 24 hours. Have a compatible device and IPTV player installed, then send your name, exact device, and player through WhatsApp.
Which devices and players are recommended?
Compatible streaming devices vary by model and software. TiviMate and IPTV Smarters are recommended players. Contact us with the exact device model to confirm.
How is pricing organized?
The Plans & Pricing page shows the exact 25 options by term and number of devices. There is no online checkout.
What payment methods are available?
Canadian customers use Interac e-Transfer only. USA and international customers use bank transfer only, usually 2–3 business days.
Does the programming lineup change?
Availability can change. Programming is described only in broad categories; message us to confirm current availability.
Where is Up North TV located?
Ontario, Canada.
Tell us exactly what you use to watch.
Send the exact device model and IPTV player in your first message. We do not offer a proprietary app or web player.